Refund Policy
Last updated: May 2026
Core Principle
All refunds on Freelanced Nepal are credited to your platform wallet balance, not returned to the original payment method. Your wallet balance can be used for any future project or service order on the platform, or withdrawn via bank transfer (see "Withdrawing Your Wallet Balance" below).
This policy exists because payment processor fees in Nepal are non-reversible, and bank transfer reversals involve significant delays and administrative costs for both parties. Wallet credits are instant, fee-free, and immediately usable.
Refund Scenarios
Project cancelled before Freelancer accepts
Full escrow amount refunded to Employer wallet instantly. No deductions apply.
Project cancelled after Freelancer begins work
A mediated split based on work completed to date. Both parties submit evidence of progress. Our team determines a fair split within 7 business days. The 15% platform fee is deducted from the Freelancer's portion only.
Freelancer fails to deliver
If a Freelancer misses the agreed deadline and has not communicated, the Employer may raise a dispute. Upon admin confirmation of non-delivery, the full escrow amount is refunded to the Employer wallet. Platform fees are waived in confirmed non-delivery cases.
Work rejected by Employer
The Employer must raise a formal dispute and provide clear evidence that the deliverable does not meet the agreed scope. Disputes are reviewed by our team. Frivolous rejections (where work clearly meets scope) may result in auto-release to the Freelancer.
Service order cancelled within 24 hours (no work started)
Full refund to Employer wallet if the Freelancer has not begun work and less than 24 hours have passed since the order was placed.
Service order revision not resolved
If a revision request is submitted and the Freelancer cannot fulfil it within the agreed revision period, either party may escalate to admin mediation.
Auto-Release Rule
If an Employer does not approve or dispute delivered work within 14 days of delivery, funds are automatically released to the Freelancer. This prevents Freelancers from waiting indefinitely for payment after completing work. Employers are reminded by email at 7 days and 12 days.
What Is Not Refundable
- Platform fees (15%) once funds have been released to the Freelancer
- Payments for work that has been approved (explicitly or via auto-release)
- Completed and delivered work where scope was met
- Disputes raised more than 7 days after delivery
- Wallet withdrawals that have been processed
Withdrawing Your Wallet Balance
You may request a cash withdrawal of your wallet balance at any time through your Finance dashboard. Withdrawals are processed via bank transfer in Nepalese Rupees (NPR) within 7 business days. Minimum withdrawal amount is NPR 500. Withdrawal requests are reviewed by our team before processing.
Bank transfer details must be verified before the first withdrawal. We do not support withdrawal to third-party wallets or accounts not in your name.
Dispute Deadline
All refund disputes must be raised within 7 days of the delivery date. Disputes raised after this window will not be eligible for refund consideration except in cases of platform error or documented fraud.
Admin Decisions and Appeals
Our team's refund decisions are final. Either party may appeal within 14 days of the decision by emailing support@freelancednepal.com with new evidence not previously considered. Appeals are reviewed by a senior team member.
Contact
For refund-related questions, contact us at support@freelancednepal.com.